---
title: Create a Custom Work Order Status
description: Create custom work order statuses in Otuvy QM with client visibility, completion behavior, automatic filing, email codes, and origin type settings.
---
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1. [Otuvy Knowledge Base](https://help.otuvy.com/kb?hsLang=en)
2. [Otuvy QM - Work Orders](https://help.otuvy.com/kb/otuvy-qm-work-orders?hsLang=en)
# Create a Custom Work Order Status
# Create a Custom Work Order Status
###
### Transcript:
The **Work Order Status** (displayed as **W.O. Status**) is a way to give updates on work orders to your employees and clients. For example, I can change this work order from **Open** to **In Progress**, or **Completed**, if I’ve finished it.
You can also create your own custom statuses. Go to the **Admin** tab, under **Work Order Configuration**, and select **Custom Work Order Status**. Click **New Custom Work Order Status**. We can put in things like *Received* or *Billing* for the **Name**. A **Description** isn’t required.
**Visible to Client** means the status can be seen by the client contact when he or she logs in. Otherwise, this status will remain as internal only for our employees.
**Counts as Completed** means the work order is finished and will be filed away into the history when this status is selected.
**Automatic Filing Option** means a work order can automatically be labeled as something such as *Billing* right after the work order is created.
An **Email Code** can be applied to replies to email notifications. For example, I can make the email code “received.” Whenever I send a reply from my own work email, and include “received” in the message, the system will recognize that key word and automatically change the status to *Received*.
The **Origins** tell us who created the work order. It can help organize the inbox. If we select **Client Origin Type**, the *Received* status will always be an option for client-created work orders. We can also create specific statuses for only completed Inspection Work Orders or work orders created by the Job Schedule module.
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