Mobile App Work Order Action Indicators

Mobile App Work Order Action Indicators

In the Otuvy QM mobile app, you will sometimes see colored dots next to your work orders in the inbox. These indicate new and updated work orders.

From an Employee User's Inbox

When you are logged in as an Employee User, these dots are indicators that your Contact Users are trying to communicate with you and your Employees. The image below is from an Employee User's point of view.



The work orders without a dot indicate one of 2 things:
  1. An Employee User (possibly yourself) created the work order and nobody has responded to it yet OR
  2. An Employee User was the person to respond to the work order, regardless of who created it
The work orders with a Green dot indicate that:
  1. The work order was created by a Contact User AND
  2. No users have responded to the work order yet
The work orders with a Blue dot indicate that:
  1. A Contact User has recently replied to the work order AND
  2. No Employee Users have replied to it more recently than the Contact User
Work orders with red text indicate an internal work order and will never have a dot next to them.

From a Contact User's Inbox

When you are logged in as an Contact User, these dots are indicators that the cleaning service provider's Employee Users are trying to communicate with you and/or other Contact Users within your organization. The image below is from an Contact User's point of view.



The work orders without a dot indicate one of 2 things:
  1. A Contact User (possibly yourself) created the work order and nobody has responded to it yet OR
  2. A Contact User was the person to respond to the work order, regardless of who created it
The work orders with a Green dot indicate that:
  1. The work order was created by an Employee User (or system generated) AND
  2. No users have responded to the work order yet
The work orders with a Blue dot indicate that:
  1. An Employee User has recently replied to the work order AND
  2. No Contact Users have replied to it more recently than the Employee User
Internal work orders will never show up for Contact Users so they will not see any work orders in the inbox with red text.

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