Work Order Action Indicators in the Otuvy QM v2 Mobile App
Notice: The legacy Otuvy QM app has been removed from the App Store and Google Play Store and is no longer available to download. Otuvy QM v2 will be renamed to Otuvy QM in the near future. If you already have the Otuvy QM v2 mobile app installed, the name change will happen automatically as long as auto-updates are turned on. If auto-updates are off, you can update the app manually through the App Store or Google Play.
Work order action indicators help you quickly understand the status of a work order at a glance. These visual cues make it easier to prioritize your work and respond efficiently in the field.
You will see these indicators directly in your Work Order inbox, and they update automatically as activity occurs.
What are Work Order Action Indicators?
Action indicators are visual cues, typically color-based, that show the current state of a work order.
They help you quickly answer questions like:
- Does this work order need a response?
- Has it been updated recently?
- Is it already completed?
Instead of opening each work order, you can scan your inbox and take action where it is needed most.
Common Work Order Indicators
- An Employee User (possibly yourself) created the work order and nobody has responded to it yet OR
- An Employee User was the person to respond to the work order, regardless of who created it
- The work order was created by a Contact User AND
- No users have responded to the work order yet
- A Contact User has recently replied to the work order AND
- No Employee Users have replied to it more recently than the Contact User
Why These Indicators Matter
Work order action indicators are designed to improve speed and clarity in the field.
They help you:
- Prioritize urgent items quickly.
- Avoid missing updates or replies.
- Stay organized across multiple locations.
- Reduce time spent opening and reviewing each work order.
How Indicators Update
Indicators update automatically based on activity, including:
- Opening a work order.
- Sending or receiving a reply.
- Changing the work order status.
- Completing or closing the work order.
Because work orders use on-demand data loading, some details load when opened, but the indicators remain visible in your inbox for quick scanning.
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