Note: This article applies to the Otuvy QM v2 mobile app (the supported app). During the transition period, the legacy app will continue to appear on devices as Otuvy QM until it is removed from the app stores and shut off.

Work order action indicators help you quickly understand the status of a work order at a glance. These visual cues make it easier to prioritize your work and respond efficiently in the field.

You will see these indicators directly in your Work Order inbox, and they update automatically as activity occurs.

What are Work Order Action Indicators?

Action indicators are visual cues, typically color-based, that show the current state of a work order.

They help you quickly answer questions like:

• Does this work order need a response?
• Has it been updated recently?
• Is it already completed?

Instead of opening each work order, you can scan your inbox and take action where it is needed most.

Common Work Order Indicators

While the exact colors and icons may vary slightly, the meaning behind each indicator remains consistent.

New or Unread Work Orders

Indicates a work order that has not yet been opened.

Signals that attention is required.

Updated Work Orders

Indicates new activity such as a reply or update.

Helps you identify conversations that need follow-up.

In Progress Work Orders

Indicates work orders that are currently being worked on.

Useful for tracking active tasks.

Completed Work Orders

Indicates work orders that have been resolved or closed.

No further action is required unless reopened.

Why These Indicators Matter

Work order action indicators are designed to improve speed and clarity in the field.

They help you:

• Prioritize urgent items quickly.
• Avoid missing updates or replies.
• Stay organized across multiple locations.
• Reduce time spent opening and reviewing each work order.

How Indicators Update

Indicators update automatically based on activity, including:

• Opening a work order.
• Sending or receiving a reply.
• Changing the work order status.
• Completing or closing the work order.

Because work orders use on-demand data loading, some details load when opened, but the indicators remain visible in your inbox for quick scanning.